Call center in-bound/out-bound
Job Description
THERE IS NO TELEMARKETING or quotas for performance. The call center is a small office setting in a relaxed environment. THIS IS NOT REMOTE.
Interviewers typically work Monday through Thursday 10AM to 8:30PM, accrue 40 hours for the week, and enjoy three-day weekends. Some interviewers work part-time, showing up to work later in the day, according to their own schedule, and work as many or as few hours as they want or need. Additional hours are available on Fridays between 10AM and 5PM for those looking for extra hours. The maximum number of hours allowed to work in a workweek is 40 hours. No Saturday or Sunday hours.
Responsibilities & Duties
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- Conducting outbound market research or public opinion polling interviews with the general population, or people working in specific jobs as required by the project.
- Being able to successfully read in English survey questionnaires over the phone to prospective survey respondents.
- Collect data using simple point-and-click computer applications to record data collected during the interview.
- Ability to make successful outbound calls to strangers and handle rejection of participation in a given market research or public opinion polling project.
Qualifications
Required Qualifications
- High school grad or GED equivalent.
- Prior experience using a computer keyboard and mouse; typing skills are a plus but not required.
Preferred Qualifications
- Prior call center experience preferred although not required.
- Enthusiastic and personable, with the ability to adapt and thrive in constant change.
- Previous telecommunications experience
- Bi-lingual in English and another language a plus but not required.
- Exceptional listening skills and attention to detail
- Able to think, reason and react quickly to formulate solutions and provide personalized.
- Able to demonstrate empathy over the phone.
- Able to consistently handle a large volume of calls, deal with stressful situations, and remain calm under pressure.
- Courtesy, tact, and diplomacy are essential elements of the job. Must be capable of dealing calmly and professionally with different personalities or individuals from diverse cultures
How it Works
1. Apply online
Find a position you like and apply directly on ApplyOKC.com. It’s simple, quick, and designed to connect you with the best local opportunities.
2. We call you
Once we receive your response, our team will reach out to you the next day for a short interview to understand your skills and job preferences better.
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3. We market you
We actively market you to employers, HR directors, and recruiters in Oklahoma City. Your skills and experience will get the visibility they deserves.
4. Interview
If a potential employer is interested in you, we’ll coordinate and set up the interview. You’ll receive all the details to prepare and succeed.